BOLD
Symptom, as stated
“Demos go well. Then the deal sits with redacted for weeks and dies quiet. Marketing says sales, sales says product.”
What we saw
- Handoff from redacted to redacted has no owner — each side believes the other follows up.
- CRM stage redacted is a parking lot: redacted deals in it, median age redacted.
- The team already knows. Two people said it in interviews, in almost the same words. Nobody owns saying it in the room.
The constraint, circled
Not lead volume. Not messaging. One unowned handoff between redacted and redacted. Fix nothing else first.
The experiment
- Hypothesis
- Naming a single owner for the redacted handoff, with a 48-hour follow-up rule, moves stalled deals within one cycle.
- One variable
- The owner. Nothing else changes — same tooling, same copy.
- Kill criteria
- Preset before the data exists: if stalled-deal age doesn’t drop by redacted in redacted, bury it and test the next constraint.
- Owner
- redacted — agreed in the room, out loud.
One page. One constraint. One falsifiable bet. The map is yours either way.